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ALL SALES ARE FINAL and shipped One Way! In addition, due to the ”health related” nature of our products, only manufacture defects or items with concealed damages as a result of shipping will be authorized for return to be replaced. The merchandise returned must be in original packaging and free of any and all customer markings, tags or stickers. All returns must have a return authorization number. Unauthorized returns will not be accepted. Any return deemed salable will be subject to a restocking fee or will be returned to the customer at the customer’s expense. Items discontinued by Vonnie's Secret Treasures and or its manufacturers are not returnable and no credit will be issued. Authorizations for replacements expire 30 days from the issue date. Email us to obtain a return authorization (RA) number.

Damages & Shortages:

Any damages or shortages must be reported to within 36 hours of receipt of goods. NO exceptions! All merchandise that leaves our warehouse is inspected as it is pulled and packed and is shipped in excellent condition. If the cartons are delivered damaged, opened or re-taped, you MUST file a claim with the carrier at the time of delivery. No exceptions will be made here. Save the original cartons and packaging for inspection by the carrier.
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